Job description
Desktop Support/Information Systems Specialist
(Upscale Professional Environment - lots of Perks! Demanding and fast paced environment! Must meet all of the criteria below!):
Seeking a savvy Level I/II Desktop Support Specialist to assist in supporting the continued growth and development of Company’s Information Technology department.
The purpose of the helpdesk support specialist role is to provide a pleasant and successful end-user experience to our internal customers with regard to their support needs. You’ll team up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve issues on behalf of internal end-users.
The ideal candidate will bring 3 to 5 years of desktop support experience in an Enterprise environment to our team. Strong people skills are required as you will be the face of IT for our internal customers. You will be responsible for helping resolve technical issues in a timely manner.
Job Description/Responsibilities
Serve as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology.
Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.
Document, troubleshoot, and resolve issues within ticketing system.
Determine severity of issues and prioritize resolution.
Provide phone, email, desktop and remote desktop support.
Provide prompt and courteous customer service to a diverse client base.
Following up on any outstanding issues with customers regarding status and closure of incidents/requests.
Document procedures, FAQs, and inventory of assets.
Troubleshoot and resolve all hardware, software and network problems.
Escalate issues to as appropriate to higher level specialists.
Manage user accounts, software updates and password resets.
Build/fix/repair PC equipment.
Remain calm during all circumstances in order to offer the best, efficient service.
Advise and mentor less experienced team members.
Interview new team member candidates.
Associate's Degree Or Higher With At Least 3 To 5 Years Of Corporate Help Desk Experience, Or The Equivalent Combination Of Education And/or Experience. Strong Working Knowledge Of Core Applications And Experience In Supporting
Windows 7/8/8.1,Windows 7, 8, 8.1
Microsoft Office 97/2007/2010/2013
PC hardware, Remote Support and VPN
Microsoft Exchange
Windows Server knowledge
SQL experience
Internet Explorer, Firefox, Chrome, Safari
Apple products including iMac, iPhone, iPad and mobile phone knowledge
PC hardware knowledge
Ability to provide remote and phone support
Able to lift heavy equipment up to and can exceed 50 pounds
Additional Experience Preferred
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools for virtual support.
Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.
Experience in troubleshooting software and hardware.
Excellent problem-solving, communication and interpersonal skills.
Ability to prioritize and organize work to meet defined SLA's.
Any mobile phone support experience is required.
Excellent diagnostic and troubleshooting skills.
Knowledge of troubleshooting network connections and devices.
Why Kelly®?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.
(Upscale Professional Environment - lots of Perks! Demanding and fast paced environment! Must meet all of the criteria below!):
Seeking a savvy Level I/II Desktop Support Specialist to assist in supporting the continued growth and development of Company’s Information Technology department.
The purpose of the helpdesk support specialist role is to provide a pleasant and successful end-user experience to our internal customers with regard to their support needs. You’ll team up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve issues on behalf of internal end-users.
The ideal candidate will bring 3 to 5 years of desktop support experience in an Enterprise environment to our team. Strong people skills are required as you will be the face of IT for our internal customers. You will be responsible for helping resolve technical issues in a timely manner.
Job Description/Responsibilities
Associate's Degree Or Higher With At Least 3 To 5 Years Of Corporate Help Desk Experience, Or The Equivalent Combination Of Education And/or Experience. Strong Working Knowledge Of Core Applications And Experience In Supporting
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.
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