Cell Phone Repair Tech Supervisor - Milwaukee,WI

Job description

Chief Surgeon (Master Technician / Manager)
"The Most Trusted Brand in Smartphone Repair", the Phone Surgeons, are growing again and now accepting applications for Chief Phone Surgeon for their new Urgent Care Center!

We're seeking an experienced, motivated technician with an entrepreneurial drive, preferably one with management experience. The individual selected for this role will be responsible for managing (and growing) a high volume retail repair location (1,000+ repairs monthly) while leading, training and developing a team of 4-6 technicians.

If that sounds exciting and you are a tech guru who is passionate about learning cutting edge repair techniques and working with smartphones daily. You "WOW" with sensational customer service and pursue growth and innovation. You love cool technology and enjoy educating others... You were made to build a career with the Phone Surgeons.

As a Phone Surgeon, you'll get to know the latest and greatest technology and be the one everyone looks to for repair and service.

We Offer

• Competitive compensation
• Incentive bonuses based on performance
• First in class ongoing paid training on cutting edge technology
• Fun, fast paced, competitive team environment

Job Description

• Promote the Phone Surgeon brand
• Ensure daily operational duties are completed
• Perform surgery (repairs) on clients smartphones (iPhone, Android and more)
• Lead team of 4 to 5 technicians
• Manage a high volume (50 repairs/day) fast paced location
• Ensure standard operating procedures are followed by team
• Offer all products & services offered by the company
• Meet or exceed performance objectives
• Handle administrative aspects, including inventory counts and pre-op/post-op checklists
• Maintain knowledge of competition
• Complete trainings as required

Core Values

• WOW Everyone
• Be Passionate
• Own It
• Pursue Growth
• Be Different

Required
A successful Phone Surgeon will be able and required to perform the following

• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to stand for long periods of time
• Ability to complete all paperwork completely, accurately, in a timely manner
• Ability to lift up to 25 pounds
• Ability to operate a personal computer, wireless equipment, copier and scanner
• Ability to work in other locations as the needs of the business dictate may be required
• Complete all aspects of opening and closing the store in accordance with written procedures
• Willingness to handle and wow an upset client
• Required to wear a uniform (scrubs or lab coat)
• Ability to consistently meet or exceed performance targets

Required Qualifications

• 2-4 years of technical / skilled labor experience
• 1-2 years of soldering experience
• 1-2 years of glass only experience using LOCA
• 1-2 years of management experience
• Proven track record of exceeding performance targets or quotas

Phone Surgeons, LLC is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and dynamic workforce.

Compensation: Base compensation begins at $35,000 plus incentive bonus potential, all-in compensation with benefits and bonuses ~$60,000 / year at 100% to incentive target, unlimited / non-capped bonus potential.