Field Service Engineer

Job description

Beckman Coulter Diagnostics Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. The Field Service Engineer (FSE) is the face of Beckman Coulter to customers and the support they provide directly impacts patient health and overall well-being.

The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSEs provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.

Many FSEs operate independently within their geographic territory, however Beckman Coulter offers a team based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs enjoy being home-based and being provided with a company car, iphone and laptop. The FSE will also have the opportunity to travel within the region to support customers using their technical expertise.

Qualifications

• Valid driver’s license that meets Beckman Coulter’s safe driver standards.
• Technical degree, professional experience or military electronics experience required.
• Bachelor’s degree preferred.
• Effective communication and customer service skills.
• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
  

About Us
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care .

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries. A globally diverse team of 81,000 associates, we are united by our culture and operating system, the Danaher Business System, which is our competitive advantage. In 2015, we generated $20.6B in revenue and our market cap exceeded $60B. We are #149 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20yrs.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization
Beckman Coulter

Job Function
Technical Service

Primary Location
North America-United States-KS-Kansas City

Schedule
Full-time

Cell Phone Repair Tech Supervisor - Milwaukee,WI

Job description

Chief Surgeon (Master Technician / Manager)
"The Most Trusted Brand in Smartphone Repair", the Phone Surgeons, are growing again and now accepting applications for Chief Phone Surgeon for their new Urgent Care Center!

We're seeking an experienced, motivated technician with an entrepreneurial drive, preferably one with management experience. The individual selected for this role will be responsible for managing (and growing) a high volume retail repair location (1,000+ repairs monthly) while leading, training and developing a team of 4-6 technicians.

If that sounds exciting and you are a tech guru who is passionate about learning cutting edge repair techniques and working with smartphones daily. You "WOW" with sensational customer service and pursue growth and innovation. You love cool technology and enjoy educating others... You were made to build a career with the Phone Surgeons.

As a Phone Surgeon, you'll get to know the latest and greatest technology and be the one everyone looks to for repair and service.

We Offer

• Competitive compensation
• Incentive bonuses based on performance
• First in class ongoing paid training on cutting edge technology
• Fun, fast paced, competitive team environment

Job Description

• Promote the Phone Surgeon brand
• Ensure daily operational duties are completed
• Perform surgery (repairs) on clients smartphones (iPhone, Android and more)
• Lead team of 4 to 5 technicians
• Manage a high volume (50 repairs/day) fast paced location
• Ensure standard operating procedures are followed by team
• Offer all products & services offered by the company
• Meet or exceed performance objectives
• Handle administrative aspects, including inventory counts and pre-op/post-op checklists
• Maintain knowledge of competition
• Complete trainings as required

Core Values

• WOW Everyone
• Be Passionate
• Own It
• Pursue Growth
• Be Different

Required
A successful Phone Surgeon will be able and required to perform the following

• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to stand for long periods of time
• Ability to complete all paperwork completely, accurately, in a timely manner
• Ability to lift up to 25 pounds
• Ability to operate a personal computer, wireless equipment, copier and scanner
• Ability to work in other locations as the needs of the business dictate may be required
• Complete all aspects of opening and closing the store in accordance with written procedures
• Willingness to handle and wow an upset client
• Required to wear a uniform (scrubs or lab coat)
• Ability to consistently meet or exceed performance targets

Required Qualifications

• 2-4 years of technical / skilled labor experience
• 1-2 years of soldering experience
• 1-2 years of glass only experience using LOCA
• 1-2 years of management experience
• Proven track record of exceeding performance targets or quotas

Phone Surgeons, LLC is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and dynamic workforce.

Compensation: Base compensation begins at $35,000 plus incentive bonus potential, all-in compensation with benefits and bonuses ~$60,000 / year at 100% to incentive target, unlimited / non-capped bonus potential.

Cell Phone Repair Tech Supervisor - Miami, FL

Job description

Chief Surgeon (Master Technician / Manager)
"The Most Trusted Brand in Smartphone Repair", the Phone Surgeons, are growing again and now accepting applications for Chief Phone Surgeon for their new Urgent Care Center!

We're seeking an experienced, motivated technician with an entrepreneurial drive, preferably one with management experience. The individual selected for this role will be responsible for managing (and growing) a high volume retail repair location (1,000+ repairs monthly) while leading, training and developing a team of 4-6 technicians.

If that sounds exciting and you are a tech guru who is passionate about learning cutting edge repair techniques and working with smartphones daily. You "WOW" with sensational customer service and pursue growth and innovation. You love cool technology and enjoy educating others... You were made to build a career with the Phone Surgeons.

As a Phone Surgeon, you'll get to know the latest and greatest technology and be the one everyone looks to for repair and service.

We Offer

• Competitive compensation
• Incentive bonuses based on performance
• First in class ongoing paid training on cutting edge technology
• Fun, fast paced, competitive team environment

Job Description

• Promote the Phone Surgeon brand
• Ensure daily operational duties are completed
• Perform surgery (repairs) on clients smartphones (iPhone, Android and more)
• Lead team of 4 to 5 technicians
• Manage a high volume (50 repairs/day) fast paced location
• Ensure standard operating procedures are followed by team
• Offer all products & services offered by the company
• Meet or exceed performance objectives
• Handle administrative aspects, including inventory counts and pre-op/post-op checklists
• Maintain knowledge of competition
• Complete trainings as required

Core Values

• WOW Everyone
• Be Passionate
• Own It
• Pursue Growth
• Be Different

Required
A successful Phone Surgeon will be able and required to perform the following

• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to stand for long periods of time
• Ability to complete all paperwork completely, accurately, in a timely manner
• Ability to lift up to 25 pounds
• Ability to operate a personal computer, wireless equipment, copier and scanner
• Ability to work in other locations as the needs of the business dictate may be required
• Complete all aspects of opening and closing the store in accordance with written procedures
• Willingness to handle and wow an upset client
• Required to wear a uniform (scrubs or lab coat)
• Ability to consistently meet or exceed performance targets

Required Qualifications

• 2-4 years of technical / skilled labor experience
• 1-2 years of soldering experience
• 1-2 years of glass only experience using LOCA
• 1-2 years of management experience
• Proven track record of exceeding performance targets or quotas

Phone Surgeons, LLC is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and dynamic workforce.

Compensation: Base compensation begins at $35,000 plus incentive bonus potential, all-in compensation with benefits and bonuses ~$60,000 / year at 100% to incentive target, unlimited / non-capped bonus potential.

Field Service Engineer

Job description

Beckman Coulter Diagnostics Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. The Field Service Engineer (FSE) is the face of Beckman Coulter to customers and the support they provide directly impacts patient health and overall well-being.

The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSEs provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.

Many FSEs operate independently within their geographic territory, however Beckman Coulter offers a team based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs enjoy being home-based and being provided with a company car, iphone and laptop. The FSE will also have the opportunity to travel within the region to support customers using their technical expertise.

About Us
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Danaher Corporation OverviewDanaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
Organization
Beckman Coulter

Job Function
Technical Service

Primary Location
North America-United States-NJ-Newark

Schedule
Full-time

• Valid driver’s license that meets Beckman Coulter’s safe driver standards.
• Technical degree, professional experience or military electronics experience required.
• Bachelor’s degree preferred.
• Effective communication and customer service skills.
• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
• Bachelor’s Degree with one to two years previous experience.

IT Help Desk

Job description

Desktop Support/Information Systems Specialist
(Upscale Professional Environment - lots of Perks! Demanding and fast paced environment! Must meet all of the criteria below!):
Seeking a savvy Level I/II Desktop Support Specialist to assist in supporting the continued growth and development of Company’s Information Technology department.

The purpose of the helpdesk support specialist role is to provide a pleasant and successful end-user experience to our internal customers with regard to their support needs. You’ll team up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve issues on behalf of internal end-users.

The ideal candidate will bring 3 to 5 years of desktop support experience in an Enterprise environment to our team. Strong people skills are required as you will be the face of IT for our internal customers. You will be responsible for helping resolve technical issues in a timely manner.
Job Description/Responsibilities

Serve as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology.

Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.

Document, troubleshoot, and resolve issues within ticketing system.

Determine severity of issues and prioritize resolution.

Provide phone, email, desktop and remote desktop support.

Provide prompt and courteous customer service to a diverse client base.

Following up on any outstanding issues with customers regarding status and closure of incidents/requests.

Document procedures, FAQs, and inventory of assets.

Troubleshoot and resolve all hardware, software and network problems.

Escalate issues to as appropriate to higher level specialists.

Manage user accounts, software updates and password resets.

Build/fix/repair PC equipment.

Remain calm during all circumstances in order to offer the best, efficient service.

Advise and mentor less experienced team members.

Interview new team member candidates.

Associate's Degree Or Higher With At Least 3 To 5 Years Of Corporate Help Desk Experience, Or The Equivalent Combination Of Education And/or Experience. Strong Working Knowledge Of Core Applications And Experience In Supporting

Windows 7/8/8.1,Windows 7, 8, 8.1

Microsoft Office 97/2007/2010/2013

PC hardware, Remote Support and VPN

Microsoft Exchange

Windows Server knowledge

SQL experience

Internet Explorer, Firefox, Chrome, Safari

Apple products including iMac, iPhone, iPad and mobile phone knowledge

PC hardware knowledge

Ability to provide remote and phone support

Able to lift heavy equipment up to and can exceed 50 pounds

Additional Experience Preferred

Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools for virtual support.

Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.

Experience in troubleshooting software and hardware.

Excellent problem-solving, communication and interpersonal skills.

Ability to prioritize and organize work to meet defined SLA's.

Any mobile phone support experience is required.

Excellent diagnostic and troubleshooting skills.

Knowledge of troubleshooting network connections and devices.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.

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